Help

Returns & Exchanges

We accept returns, exchanges and unused products within 10 days upon receiving your order. Buyers are responsible for return shipping costs. Return shipping cost will be deducted from refund upon receipt of returned item(s). If the item is not returned in its original condition, the buyer is responsible for any loss in value. Returned products must have their original packaging, not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. Additionally please send back the products with a printed copy of your order receipt or packing slip. Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as “final sale items”. Route Package Protection is non-refundable. If you would like to exchange a product, you will need to submit a return and then place a new order online for the products that you would like instead. The exchange process usually takes around 1-2 weeks (depending on shipping times).

Submit a return/exchange: Click here.

Shipping

Standard Shipping only available to US addresses. Orders can take up to 3-7 business days (does not include holidays and weekends) to be delivered.

Need it sooner? We also offer Expedited shipping quoted directly at checkout. Please be sure to add one business day to all expedited shipping estimates, and kindly note we do not ship on Saturdays or Sundays

Any changes to the shipping address must be done within 1 hour of your order. Please contact support@dragonglassware.com to change the shipping address on your order. We are not responsible for incorrect address entries. By de-selecting package protection, DRAGON GLASSWARE is not liable for lost, damaged, or stolen items.

International Shipping

DRAGONGLASSWARE.COM is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786- 391-4868.

We are not able to accept international order returns at this time. Please Contact Us if you are experiencing an issue with your order.

Pre-Orders

Pre-Orders ship in the order they are received: first come, first served. The earlier you pre-order, the sooner you will receive your order!

All Pre-Orders have an expected shipping date, kindly note that the expected shipping date is not guaranteed and is subject to change. Customers will be notified of updates and/or delays by the email provided at check-out. Pre-Orders may be cancelled by the customer before the order is shipped for a full refund.

Please Contact Us to request a change or to request an update for your Pre-Order. 

Last updated 4/18/2022