Free Shipping & Returns

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Returns & Exchanges

 

We offer free shipping on returns or exchanges and accept unused products within 30 days upon receiving your order. Returned products must have their original packaging, not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. Additionally please send back the products with a printed copy of your order receipt or packing slip. Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as “final sale items”. Route Package Protection is non-refundable. If you would like to exchange a product, you will need to submit a return and then place a new order online for the products that you would like instead. The exchange process usually takes around 1-2 weeks (depending on shipping times).

Submit a return/exchange: Click here.

 

Shipping

Free Ground Shipping - Only available to US addresses. Orders can take up to 3-7 business days (does not include holidays and weekends) to be delivered.

Need it sooner? We also offer expedited shipping quoted directly at checkout. Please be sure to add one business day to all expedited shipping estimates, and kindly note we do not ship on Saturdays or Sundays

Any changes to the shipping address on an order must be done within 30 minutes of your order. Please contact support@dragonglassware.com to change the shipping address on your order. We are not responsible for incorrect address entries.