Returns & Refunds
We accept returns and unused products within 15 days upon receiving your order. Returned products must have their original packaging, not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage.
To submit a return please: Click here.
Shipping
Standard Shipping only available to US addresses. Orders can take up to 2-5 business days (does not include holidays and weekends) to be delivered.
Need it sooner? We also offer Expedited shipping quoted directly at checkout.
Buy with Prime eligible orders ship free with your Amazon account.
Any changes to your order must be done within 10 minutes of your order. Please visit your Order Status page to edit or cancel your order. We are not responsible for incorrect address entries. By de-selecting Package Protection, we are not responsible for lost or stolen items.
International Shipping
DRAGONGLASSWARE.COM is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786- 391-4868.
We are not able to accept international order returns at this time. Please Contact Us if you are experiencing an issue with your order.
